Tablet devices are fast emerging as a must have tool for business of all sectors. However, in order to successfully deploy tablets within you company, there are some important factors to consider. By following three simple steps, your company can unleash the potential of tablets across the enterprise.
1. The first aspect to consider is which tablet device best suits the needs of your organisation? There are hundreds on the market, including the iPad, Samsung Galaxy, Google Nexus, Microsoft Surface and many, many more. Whilst the iPad (2, 3, 4, mini etc.) is a popular choice, many businesses require the capabilities of a Windows operating system, making brands like Samsung stand out from the crowd thanks their devices new Dual OS capabilities, which run on Windows, but can support Android apps.
2. This takes us onto the second consideration, which is what Application to use. This depends entirely on how you want your staff or customers to use the tablet and what you wish to gain from the deployment of tablets within your organisation. In recent years, some of the most popular uses for tablets in business are to capture customer feedback. This allows your company to gain valuable insight into how your customers feel about the level of service they are receiving. In order to capture this data, you will need a customer survey app. The results can then be analysed so that you have a better understanding of how your business can be improved.
3. Once you have chosen a suitable device and app, the next consideration – and often one that is overlooked – is the security of that device. One of the best ways to secure your tablet is by placing it within a lockable kiosk or tablet enclosure. This allows users to interact with the device and digital content, whilst the risk of theft or damage is eradicated. Another benefit of deploying tablet enclosures is the range of mounting options available. For example, wall mounted; counter mounted or free standing – all of which are ergonomically designed with functionality and comfortable interaction in mind. For companies wishing to use their tablet devices with a customer survey app, research suggests that by deploying a self-service kiosk or tablet enclosure within a waiting room, or reception area can dramatically encourage user interaction.
The Future of Tablets & Kiosks Across The Enterprise
And it doesn’t stop with data capture. Many organisations are deploying tablets within their sales team so that staff can interact with customers and increase sales figures. This can be done in a variety of ways. The first is to simply use the tablet as a presentation tool when talking to customers – for example, within a car dealership or showroom environment. However, a more beneficial strategy would be deploying tablets within a showroom kiosk. This allows the sales person to interact with customers, whilst those browsing can view car specifications or video presentations at their own pace.
As tablets become more and more popular within organisations, the future trend is already emerging – and that is device integration. Teaming a tablet with a credit card reader means this will essentially become a POP (Point of Purchase) or cost effective m.POS (Mobile Point or Sale). Tablet enclosure manufacturers can create OEM integrated kiosks using card readers and printers – which will soon make bulky, expensive and out-dated till systems obsolete. The retail sector is already adopting such products which have a proven ROI and heighten user experience.
By following these three simple steps your company can implement tablet technology and increase sales through the deployment of tablets and kiosks for business.