In order to develop a professional corporate image for your company, you need to ensure that your company can communicate with employees, clients and customers alike, and a reliable PBX (private branch exchange) phone system with basic features such as call forwarding is the tool you need to do this.
You might be wondering, what’s so special about it? In this day and age where information is so freely shared and easily accessible by everyone, communication is the cornerstone of how a successful business is run. In fact, these phone systems are heavily in demand for small, mid-sized and even global corporations. PBX works by making connections within a business’s internal telephone lines. They also incorporate fax machines, modems and telephone lines, and connect to one another with call forwarding via ‘extensions.’ Until recently, these phone systems were considered prohibitive for smaller businesses because of their cost. However, hosted IP-based PBX phone services that operate via the World Wide Web have risen in popularity as a cost-effective and technologically advanced solution for businesses that need to manage their telephone calls effectively. Many providers, like RingCentral, have set them to cater specifically for business use.
Features and Benefits of a PBX System
Some of the basic features you can expect to come with your hosted system include your own unique toll-free number, call forwarding, call waiting, voice mail, fax to email capabilities or Internet faxing, call tracking, auto attendant and more. One of the selling points of the system is that it was made to reduce the costs of long-distance calls as well as international calls.
Another great benefit of hosted PBX is that as your company grows, you can easily scale your business phone system with it. If the current setup no longer works, you can add or remove as many extensions as necessary. Having a business phone system also centralizes your workplace, even if you have employees that work in a different location, such as another country. Your customers simply have to dial your toll-free number and ask to be connected to a specific department or person, and they will be connected to the person’s extension.
Another selling point of business phone systems is that it provides your company with greater mobility. Since having this system eliminates the need to install certain software/hardware in your workplace, you can easily access your calls and messages on the go from your laptop, tablet or even your mobile phone. This is especially helpful for businesses whose employees are always on the go or work away from the office.
In conclusion, having a business phone system helps you efficiently manage the telephony systems in your workplace, creating more opportunities for profit, expanding networks and employee productivity. If you haven’t already done so, consider subscribing to a hosted PBX system for your company today.