After you’ve made your choice and cleverly picked out a service provider to get the business VoIP service you need for your business, it’s time to get that service account activated. Of course, you’ve surely been briefed about this way ahead by each and every service provider you’ve approached long before you made the final choice. Along with every briefing come the necessary introductory explanations about various system recommendations that service providers make. Now that you know about a considerable amount of serviceable info, you now focus your thoughts on how the work flows down your workplace.
A retail telecom system with a toll free number service commonly subscribes to one important belief: It should ably connect customers from all over to your customer service phone network. A RingCentral hosted VoIP PBX, for example, could thus enable you to build a system made up of various phone networks that you could interconnect with each other so that each and every network becomes accessible to everyone in the company. You could do this online with a little tech savvy, the necessary software, and a lot of common sense.
The nitty-gritty
Most VoIP services offered enable fledgling system owners to create their own systems online via user-friendly interfaces. This does not require much tech savvy to do owing to the intuitive manner of operations that come into play when creating systems online. Knowing what networks would be suitable for certain departments and how extensive these networks must be help you determine such from the viewpoint of priority systems. The necessary software to do so is, of course, given to you and installed by your service provider and then made to function with your IT infra to enable a wireless system to coexist within the company’s intranet system.
For a retail company using toll free numbers, an extensive customer service network made up of virtual number extensions could prove practical and cost-efficient. To build the network, you need to assign virtual phone numbers and extensions to all the desktop PCs in customer service department and affix all computers with functioning headset mics. This effectively makes that network a softphone network.
You could do the same with all other networks that you believe functions much the same way although internally to facilitate communication between coworkers instead of inbound customer calls. You may also opt to create IP phone networks to include workstation phone lines in the PBX directory so that the VoIP runs through them like everywhere else in the telecom.
With what little tech savvy you have, you could might as well include mobile devices in the extension networks so that the VoIP gets extended to them too. Some of these could be smartphones, mobile phones, tablets or phablets either issued by the company to employees or those owned by employees but personally specified to the system you are creating by its owners.
Tinker-tailor
After you’ve successfully created all the networks to allow telecom VoIP to flow into all departmental phone lines, it’s time to tweak the virtual PBX to perform all the automated functions necessary to enable professional standard call management to take place. At this stage, you do the following tasks:
- Edit the answering rules in the auto receptionist feature.
- Configure the call forwarding feature by specifying phone numbers to the system so that the latter could be able to shuffle through them as either Find or Follow numbers.
- Configure the call routing feature based on any of the applicable and most suitable premises like day, time of day, date and date range.
- Activate Internet fax and voicemail message retrieval systems so that such messages get auto-diverted to user account Inboxes.
You do the tinkering of all of the above depending on how work processes, work hours and user specifications indicate and finally come up with a system that’s tailor-made for the company.
